The host school/association is responsible for notifying GoFan that an event has been cancelled. Once the school/association completes the process to notify us, we will issue refunds for all tickets purchased for that event.
If your event was cancelled and refunds have been approved, you will receive an email notification.
If you received a cancellation email and have not received your refund, then we are still waiting on the school to complete the process. It may help to follow up with the school directly.
If the event was rescheduled, tickets will be valid for the rescheduled date.
In the case that you are unable to attend the rescheduled date, the school can complete a Fan Refund Request on your behalf.