What is a Mobile Pass?
Mobile passes allow fans to reuse their pass for a predetermined amount of time. Mobile passes can be used for tournament events, sporting season events, or all events (sports, performing arts, etc). A mobile pass is transferable and reusable pass, whereas a ticket is a one-time use entry for one specific event.
How to Buy Mobile Passes
If an event has mobile passes available to purchase, you can checkout via GoFan.co or on the GoFan app as you would with any other ticket. See our article How to Buy Tickets for Events for more information.
Once purchased, you will be directed to the Your Order page, where you can see your pass.
You will also receive an email confirmation with your pass and a text notification, if you have signed up for text alerts.
See How to Create and Manage an Account on GoFan for more details on managing your ticket and pass alerts.
How to Use Mobile Passes
To use your mobile pass at an event, download the free GoFan mobile app from the Apple or Google store.
Sign in using the email address and password you used when purchasing your tickets. If you forgot your password, you can reset it.
Once logged into the app, click the Tickets icon from the menu at the bottom.
You will find your tickets and mobile passes here on the My Tickets page. If your pass says Unavailable, you have redeemed it the maximum amount of times as determined by the school, or it is not available to redeem yet, and it will state Available: with a date and time.
When your pass is available, click Use pass to redeem it at the event entrance.
When the pass is redeemed, you will see a confirmation message.
In the Tickets section of your app, you can check your mobile passes's status. It will show you how many redemptions you've used, and when you can use the pass again. The number and timing of uses for a mobile pass are determined by the school.
How to Transfer Mobile Passes
You are able to permanently transfer a mobile pass to another fan's GoFan account. Each mobile pass can only be transferred once. Once accepted, there is no ability to cancel or revert the transfer.
Once logged into the GoFan app, click the Tickets icon in the bottom menu. From My Tickets, click Transfer on the pass.
Enter the recipient's email address and click Transfer to send it to them.
You will then receive a confirmation message that the transfer invitation was sent.
The recipient will receive an email with the and will need to click Accept pass to begin the transfer confirmation.
After they click Accept, they will be directed to GoFan, and they will need to sign in or create an account with the same email address the transferred pass was emailed to.
They will then be able to confirm their pass details and Accept the pass, officially transferring it to their account. They can access their pass at any time in the Tickets section of the app.
The original purchaser of the pass will still be able to see the pass in the app, but only as proof of purchase; the pass will only be useable by the transfer recipient.
Can I Cancel or Refuse a Mobile Pass Transfer?
After mobile pass transfer request has been initiated, but before it has been accepted, the original purchaser (transferor) and/or the transferee can cancel the transfer. Once the transfer has been accepted, it cannot be reversed.
When the invitee receives a transfer notification, they can click Decline.
The transferor can cancel the Mobile Pass Transfer from the Transferred tab of the My Tickets section, using the Cancel transfer button as long as the transfer is still pending.
Related to