If you accidentally redeem your ticket before an event, please submit a ticket with your order number immediately.
Your order number can be found in your confirmation email.
Our support team will be able to reset the ticket for you and give you access to the event.
GoFan's hours are 10:00 AM to 9:00 PM EST. If you accidentally redeemed your ticket after hours, please show your redeemed ticket to the ticket taker at the event with the time stamp.