How to Create and Manage an Account on GoFan

  • Updated

Why Create an Account?

For the best experience buying and managing tickets for events, we recommend creating a GoFan account. When signed in, all purchased tickets will appear in your account and be emailed to the address used as your GoFan login.

Guest checkouts are still required to manually enter an email address, and these can be subject to typos. Additionally, any guest checkouts using Apple Pay or Google Pay will send an order confirmation to the email address configured on those accounts, even if that is an email address you no longer have access to.

How to Create an Account

GoFan accounts can be created on a computer or mobile browser at or from the mobile app.

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Enter your preferred email address and password.

Note: Passwords must be 8-20 characters in length, contain 1 lowercase letter, 1 capital letter, and 1 number. 

Your tickets and passes will be accessible in your account from any phone or table with an internet connection.

How to Sign In to Your Account

Sign in through the mobile app or online on the GoFan Sign In page.

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How to Reset Your Password

You can reset your password at any time from the Password Reset page.

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After you enter the email address associated with your account, a password reset link will be sent to your email.

Please be sure to check your spam or junk folders if you have not received your reset link.

Account Issues

Can I change my email address?

At this time, the email address associated with your account cannot be changed. If you need to use a different email address to manage your tickets, please create a new account.

If you used Google Pay or Apple Pay to purchase tickets, the order confirmation email will be sent to the email on those accounts. See our guide How to Buy Tickets for Events for more information.

Enter a valid email address

GoFan does not have any domain restrictions that will display this error, meaning any valid email address you input should be accepted.

If you see the error "Enter a valid email address" when logging in or creating a new account, GoFan does not recognize the format of your email.

The most common reason for this error is with auto-fill, which will sometimes add spaces in the email field.

When there are no spaces at the beginning or end of the email, the error should resolve.

The email address you've entered does not match any account

When trying to reset your password, if you encounter this message, you may not have an existing account. Even if you previously received an order confirmation email, you likely checked out as a guest, which does not create an account automatically. 

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If you encounter this message while trying to reset your password, please try creating a GoFan account.

Other errors or issues

If you are encountering a 404 or internal service error or any other issues when trying to create a GoFan account, please contact our Customer Service team for assistance by submitting a ticket or engaging with our chat service.

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